This Privacy Policy explains how RosCar Dubai (“RosCar Dubai”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our website https://roscar.ae/ and our car rental services in Dubai and across the UAE.

RosCar Dubai is a car rental aggregator. We help users compare and book vehicles offered by international and local car rental companies. We may share booking-related information with rental partners only when it is necessary to process your request, confirm availability, arrange vehicle delivery, or complete your rental booking.

1. Information We Collect

We may collect the following types of information:

Full name;
Email address;
Phone number;
Rental dates and location;
Selected vehicle category or vehicle model;
Booking preferences, such as insurance, deposit options, payment method, and delivery location;
Driver’s license details, passport, visa, Emirates ID, or other documents required for car rental;
Payment-related information, where applicable;
Technical data, such as IP address, browser type, device type, and website usage data.

2. How We Use Your Information

We use your personal information to:

Process car rental requests and bookings;
Check vehicle availability with our rental partners;
Contact you regarding your booking or inquiry;
Arrange vehicle pickup, delivery, or return;
Provide customer support;
Improve our website, services, and user experience;
Send service-related messages and booking updates;
Comply with legal, regulatory, and security requirements.

3. Sharing Information with Rental Partners

As an aggregator, RosCar Dubai works with international and local car rental companies. To complete your booking, we may share relevant personal information with the rental company that provides the selected vehicle. This may include your name, contact details, rental dates, required documents, and booking preferences.

Our partners may have their own privacy policies and rental terms. We recommend reviewing the terms and policies of the rental company before completing your booking.

4. Payments

Depending on the rental conditions and the selected vehicle, payment may be made by debit card, credit card, cash, bank transfer, or another available method. Payment details may be processed by third-party payment providers, banks, or rental partners. RosCar Dubai does not store full card details unless this is necessary and permitted by applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, remember user preferences, and support marketing activities. You can manage or disable cookies through your browser settings. Please note that some website features may not work properly without cookies.

6. Legal Basis for Processing

We process personal information when it is necessary to provide our services, respond to inquiries, complete bookings, comply with legal obligations, prevent fraud, improve our website, or based on your consent where required by applicable law.

7. Data Retention

We keep personal information only for as long as necessary to provide our services, complete bookings, comply with legal obligations, resolve disputes, and maintain business records. When personal data is no longer needed, we will delete or anonymize it where reasonably possible.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Some of our service providers, rental partners, or technical systems may be located outside the UAE. When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.

10. Your Rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate data, deletion of your data, restriction of processing, withdrawal of consent, or information about how your data is used and shared.

To exercise your rights, please contact us at [email protected].

11. Marketing Communications

If you choose to receive marketing messages from us, we may send you offers, updates, or information about car rental services. You can unsubscribe from marketing communications at any time by following the instructions in the message or contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites, rental partners, payment providers, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites.

13. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that we have collected such information, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend reviewing this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

RosCar Dubai
Website: https://roscar.ae/
Email: [email protected]

Last updated: May 27, 2026